- Guide
- Customs duties
Customs duties
Payment of customs duties is the responsibility of the customer.
Customs duties are calculated by your national customs office.
Note that we will not be held liable for packages detained by local customs offices.
Contact customer service for more information.
DHL
http://www.dhl.com/en/contact_center.html
FedEx
https://www.fedex.com/en-us/customer-support.html
TENSO
https://www.tenso.com/en/inquiry
DHL and FedEx may require that customers in certain countries or regions enter detailed information in their shipping carts.
Entering your shipping information
Was your problem solved?
Problem not solved
You will be taken to the inquiry form.
Shipment of items
- Selecting a shipping method
- Entering your shipping information
- DHL(Shipping and Protection against damages/non-delivery premium)
- FedEx (shipping/compensation)
- TENSO(Shipping and Protection against damages/non-delivery premium)
- Customs duties
- Shipping times
- Tracking your package
- If you fail to pick up the delivery within the time limit