You will receive a confirmation email if your order goes through.
If you do not receive an email, review the information below.
If you are a member, you can confirm order details and shipping status on MyPage under “Order history”.
・You may have entered your email address incorrectly
・The email may have been blocked
Add “@asmart.jp” to your list of safe senders. See if your settings block spoofing attacks or emails that contain a URL.
・Check your spam folder
If you use a free email account provider like Yahoo!, Gmail, or Hotmail, the email may have gone to your spam folder.
・You may have an iCloud.com email
Domains associated with iCloud.com have a strict filtering system that sometimes prevents A!SMART emails from being delivered.
We recommend that new members register under an email address that is not associated with iCloud.com (@icloud.com, @me.com, @mac.com).
●If you have already registered with an iCloud.com email address, we still recommend that you change your registered email address if you are not getting order confirmation emails.
For more information on iCloud.com, visit the Apple support.
・You may have changed your email address
If you change your A!-ID email address on MyPage prior to receiving your order, please use the inquiry form on A!SMART to send us your order number and your new email address.
●Note that simply changing your email address on MyPage on the A!-ID site will not change the contact email associated with orders placed on A!SMART.
You will be taken to the inquiry form.
Go back to Guide Top