Inquiry Form

For questions about A!SMART venue sales, please contact us using the inquiry form below.

Inquiries will be answered via e-mail during regular business hours ( weekdays 9:30〜18:00 (JST) ) in the order in which they are received.

  • Please make sure that your e-mail settings allow e-mails from the domain “@asmart.jp” to be received.
  • Some inquiries may be responded by telephone, depending on the content of the inquiry.
  • In the event of weekends, holidays, and holiday periods such as the year-end and New Year holidays and Golden Week, replies to inquiries will be made on the following business day or later.
  • Please note that it may take some time for us to reply to your inquiry if confirming the content of your inquiry takes time or there are a large number of inquiries that have been received. Thank you for your understanding.

Personal information entered by customers is managed responsibly by us and is used only for the purpose of responding to customer inquiries.

Please see the Kulture Inc. Privacy Policy for our policy on the protection of personal information.

Please choose the topic of your inquiry from the items below, and fill in the form.

Please provide as much detail as possible so that we can respond to your inquiry more effectively.

                      What is TENSO ID? For more information, click here >

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                                                          If you are inquiring about artist items, please enter the name of the artist.

                                                                                              *We cannot accept any changes in the order details (quantity, color, size, payment method, etc.) or cancellations at the customer’s convenience after an order has been confirmed.

                                                                                              Also, if you are inquiring about multiple orders, please be sure to include all order numbers.

                                                                                              *If you have already made an inquiry to another contact, please let us know that we can process your inquiry smoothly.

                                                                                                  Up to 3 images can be registered.

                                                                                                  Please use only "JPG" and "PNG" image formats, and adjust the image size to be no more than 4MB per image.

                                                                                                  Please send images that allow us to identify the nature of the defective product.

                                                                                                          There is no applicable item

                                                                                                          Guide

                                                                                                          • Inquiry
                                                                                                          • Shipping Info
                                                                                                          • How to Use Your Points

                                                                                                          An A!-ID is required to use the A!SMART service.

                                                                                                          Please enter your A!-ID and the e-mail address you use for A!SMART below.

                                                                                                          An e-mail with the verification code will be sent to the e-mail address you entered.

                                                                                                          *Please adjust your e-mail reception settings to allow e-mails to be received from of the following domain: [@asmart.jp].

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                                                                                                          All rights reserved.