Frequently Asked Questions Related to Payment/ Purchase Limit
If you do not receive an order completion email when placing an order and it is not displayed in the order history on My Page, there is a possibility that the following payment errors have occurred.
If the issue is not resolved after a while, please contact us with details.
●Credit card
Even if your card supports 3D Secure, payment errors may occur at the discretion of the credit card company.
Please contact your credit card company for details of the error.
In addition, if you repeatedly use and register your credit card within a certain period of time, restrictions may be imposed to prevent unauthorized use of your card.
● PayPay, d payment, au simple payment
If a payment error occurs with PayPay, d payment, or au simple payment, the balance will decrease temporarily, but it will automatically return after a while.
If it doesn't come back after 1-2 hours, please contact us.
PayPay recommended environment:
PayPay payment cannot be used in private browsing and incognito mode.
Available browsers are the latest versions of Chrome, Safari, Firefox, and Edge.
In addition, payment errors may occur when purchasing from in-app browsers such as X (Twitter) and LINE.
https://paypay.ne.jp/guide/net-service/
●Points/Coupons
If a payment error occurs while using points or coupons when placing an order, it will be temporarily displayed as used, but after a while it will automatically return to the state before use.
If it doesn't come back after 1-2 hours, please contact us.
● Purchase Limit
If a payment error occurs, Purchase Limit will be temporarily placed and you will not be able to purchase the maximum number.
Please try again later.
If the issue is not resolved after a while, please contact us with details.
●Credit card
Even if your card supports 3D Secure, payment errors may occur at the discretion of the credit card company.
Please contact your credit card company for details of the error.
In addition, if you repeatedly use and register your credit card within a certain period of time, restrictions may be imposed to prevent unauthorized use of your card.
● PayPay, d payment, au simple payment
If a payment error occurs with PayPay, d payment, or au simple payment, the balance will decrease temporarily, but it will automatically return after a while.
If it doesn't come back after 1-2 hours, please contact us.
PayPay recommended environment:
PayPay payment cannot be used in private browsing and incognito mode.
Available browsers are the latest versions of Chrome, Safari, Firefox, and Edge.
In addition, payment errors may occur when purchasing from in-app browsers such as X (Twitter) and LINE.
https://paypay.ne.jp/guide/net-service/
●Points/Coupons
If a payment error occurs while using points or coupons when placing an order, it will be temporarily displayed as used, but after a while it will automatically return to the state before use.
If it doesn't come back after 1-2 hours, please contact us.
● Purchase Limit
If a payment error occurs, Purchase Limit will be temporarily placed and you will not be able to purchase the maximum number.
Please try again later.