Guide

Website information

○Internet environment

We recommend using any of the following browsers that are capable of SSL (Secure Socket Layer) encryption processing.

▼Website for PC users

【For Windows users】
Browsers: ・Microsoft Internet Explorer 6.0 SP2 or above ・FireFox 1.5 or above・Safari 3.0 or above

【For Macintosh users】
Browsers: ・Safari 2.0 or above ・FireFox 1.5 or above

*If you encounter any error during the application or ordering process, please reset the proxy setting in the browser and try again.

▼Website for smartphone users

【For Android users】
OS: ・Android4.0 or above
Browser: ・Standard Android browser ・Chrome browser

【For iPhone users】
OS: iOS7 or above
Browser: ・Standard iOS browser (Safari) ・Chrome browser

○Security information

At A!Smart, all data that are used during the online payment settlement process are securely encrypted. As we are implementing the most technically advanced security measures for processing customer orders, please rest assured your data are safe with us as you shop at our website (*If you are using a terminal (i.e., PC) behind a firewall, it is possible that you may not be able to access our server using SSL. If that is the case, please send your inquiry to the system administrator of the network that you are using for the details).


Product information

○Sales price

All sales prices are indicated in Japanese yen. The currency exchange rate at the time of payment settlement will be applied.

○Currency exchange rate

Please note that our company shall not be held responsible for any price change risk that is caused by fluctuation in currency exchange rate.

○Product replacement and product return

We are unable to accept any product replacement or product return requests. However, if any product becomes damaged while being transported, it may be covered by the transportation company’s insurance in some cases.
For more details, please refer to the insurance terms of each transportation company.

【For customers using DHL】

【For customers using TENSO】


Ordering and payment procedures

○Finalization of orders (execution of the sale-purchase contract)

Each order is finalized when the ORDER COMPLETE is displayed.

○Order cancellation and modification

Once an order has been completed, we are unable to accept any customer request to cancel the order (contract) due to the customer’s own reason in regard to all products that are included in the order.
We are unable to accept any customer request to modify the order.
Please also note that, if an order for multiple products has been placed at the same time, we are unable to ship the products in several installments even if the customer requests us to do so.

○Ordering by email, telephone or fax

We are unable to take orders by email, phone, or fax.

○Shipping of ordered products

If you place an order with us for multiple products at the same time, we will ship all the products together as soon as the last product item has been obtained by us.
Therefore, we ask you to please check the scheduled shipping date when placing an order.
*Please note that we are unable to accommodate any customer request to ship products in several installments.

○Confirmation of order information and order processing status

When the ordering process has been normally completed, you will receive a confirmation email from us.
・Incorrect email address entry
・Incoming email rejection setting and domain filter
┗Please set ‘asmart.jp’ as an acceptable domain for receiving emails from us.
・Checking of the junk email folder
┗When you are using free email services such as Yahoo! mail, Gmail, Hotmail, etc., emails from us may get sorted into your junk email folder mistakenly.

■Payment methods

You have a choice of making your payment to us either by credit card or through PayPal.
All payments will be settled in Japanese yen.
In regard to the rate to be used for converting between different currencies, the rate as specified by the credit card’s company or PayPal at the time of settlement shall apply.

○Credit cards

We accept credit cards that are issued by VISA, MASTER, JCB, Diners, and AmericanExpress.

・We do not accept installment payments.
・A!Smart will appear as the payee on your credit card bill.
・Your payment must be settled right when you place your order with us.

*Information on the security code is provided here.
The security code is the three-digit (or four-digit in some cases) numbers that are printed on the reverse side of your credit card.

○PayPal

・If you intend to make payment to us using PayPal, you need to first set up your personal account with PayPal.
・When you are at the shopping cart screen, please select PayPal as your preferred payment method and then log into PayPal.
・After making sure that the shipping recipient information, address, and total amount of payment are all correct, please click the ‘Agree and Continue’ button, which will complete the payment procedure.


Shipping information

○As for the shipping method, please choose either DHL or TENSO.

○Specification of the delivery date and time

Please note that we are unable to accept any customer request as to which date and time the package should delivered for all products.
If you were not available to receive your delivery, we ask you to please contact your transportation company on your own responsibility.

○If the product acceptance period has expired

We ask you to please contact your transportation company on your own responsibility.

Please accept your ordered product(s) under any circumstances.
Even in a case where a customer declines to accept any ordered product(s) due to its own reason, we are unable to offer any refund. In addition, if the same customer keeps on declining to accept its ordered products in several instances due to its own reason, we reserve the right to limit the customer’s use of A!Smart service at our sole discretion, so please be aware of such possibility.

○Customs duties

Each customer shall be responsible for paying their customs duties that accrue.

The amount of customs duties to be charged in each case shall be decided by the customs office of the country where the importation process takes place.
In this connection, A!Smart shall not be held responsible for cases where the product delivery is stopped by the local customs office. If you have chosen to use DHL, please contact their local customer service for more details.
http://www.dhl.com/en/contact_center.html

If you have chosen to use TENSO, please contact their customer support center for more details.
https://www.tenso.com/en/inquiry

・If you order merchandise, etc. of artists that are going on a tour or running events, the product delivery may take one month or even longer in some cases.
・If you wish to place an order for a product that is yet to be become commercially available, please visit the product detail page and check when the expected shipment date is before actually placing the order.
Please also note that the delivery of your ordered product(s) may be delayed due to any of the following reasons:

●if there has been an overwhelming volume of customer orders;
●if there has been any erroneous information provided by the customer (not providing required information, entering incorrect information, incorrect amount of payment, etc.);
●if the product that has been ordered has become temporarily out of stock;
●if any force majeure event such as inclement weather disrupts the normal delivery process;
●if the delivery period coincides with any Japanese holiday(s); or
●if it takes longer than usual for the ordered product(s) to reach us.


For DHL users

*The amount of the shipping charge (including handling fees) listed below is for reference purposes only. The actual amount will be calculated at the time of actual payment settlement.

DHL shipping charge schedule (including handling fees)

Country
Korea
Taiwan
China
Hong Kong
Macau
AP1 - SEA
(Thailnad,
Malaysia etc)
AP2 - Rest
of AP
(Australia
etc)
Canada
U.S.A.
EU Rest of EU South America Africa
ME
West Asia

Weight(Kg)

 

0.5 3,375 3,705 3,705 4,156 4,156 4,277 5,410 5,784 5,080
1
1.5
2
2.5
3
3.5
4 4,035 4,035 4,035 4,376 4,376 4,497 5,630 5,938 5,190
4.5 4,365 4,365 4,365 4,596 4,596 4,717 5,850 6,092 5,300
5 4,695 4,695 4,695 4,816 4,816 4,937 6,070 6,246 5,410
5.5 5,245 5,245 5,245 5,718 5,718 6,004 7,060 7,016 6,180
6 5,795 5,795 5,795 6,620 6,620 7,071 8,050 7,786 6,950
6.5 6,345 6,345 6,345 7,522 7,522 8,138 9,040 8,556 7,720
7 6,895 6,895 6,895 8,424 8,424 9,205 10,030 9,326 8,490
7.5 7,445 7,445 7,445 9,326 9,326 10,272 11,020 10,096 9,260
8 7,995 7,995 7,995 10,228 10,228 11,339 12,010 10,866 10,030
8.5 8,545 8,545 8,545 11,130 11,130 12,406 13,000 11,636 10,800
9 9,095 9,095 9,095 12,032 12,032 13,473 13,990 12,406 11,570
9.5 9,645 9,645 9,645 12,934 12,934 14,540 14,980 13,176 12,340
10 10,195 10,195 10,195 13,836 13,836 15,607 15,970 13,946 13,110
11 11,515 11,515 11,515 15,486 15,486 17,147 18,170 15,706 14,870
12 12,835 12,835 12,835 17,136 17,136 18,687 20,370 17,466 16,630
13 14,155 14,155 14,155 18,786 18,786 20,227 22,570 19,226 18,390
14 15,475 15,475 15,475 20,436 20,436 21,767 24,770 20,986 20,150
15 16,795 16,795 16,795 22,086 22,086 23,307 26,970 22,746 21,910
16 18,115 18,115 18,115 23,736 23,736 24,847 29,170 24,506 23,670
17 19,435 19,435 19,435 25,386 25,386 26,387 31,370 26,266 25,430
18 20,755 20,755 20,755 27,036 27,036 27,927 33,570 28,026 27,190
19 22,075 22,075 22,075 28,686 28,686 29,467 35,770 29,786 28,950
20 23,395 23,395 23,395 30,336 30,336 31,007 37,970 31,546 30,710
21 24,715 24,715 24,715 31,986 31,986 32,547 40,170 33,306 32,470
22 26,035 26,035 26,035 33,636 33,636 34,087 42,370 35,066 34,230
23 27,355 27,355 27,355 35,286 35,286 35,627 44,570 36,826 35,990
24 28,675 28,675 28,675 36,936 36,936 37,167 46,770 38,586 37,750
25 29,995 29,995 29,995 38,586 38,586 38,707 48,970 40,346 39,510
26 31,315 31,315 31,315 40,236 40,236 40,247 51,170 42,106 41,270
27 32,635 32,635 32,635 41,886 41,886 41,787 53,370 43,866 43,030
28 33,955 33,955 33,955 43,536 43,536 43,327 55,570 45,626 44,790
29 35,275 35,275 35,275 45,186 45,186 44,867 57,770 47,386 46,550
30 36,595 36,595 36,595 46,836 46,836 46,407 59,970 49,146 48,310
40 43,195 43,195 43,195 55,086 55,086 54,107 70,970 59,376 57,110
50 49,795 49,795 49,795 63,336 63,336 61,807 81,970 69,606 65,910
70 62,995 62,995 62,995 79,836 79,836 77,207 103,970 90,066 83,510
100 82,795 82,795 82,795 104,586 104,586 100,307 136,970 120,756 109,910
150 115,795 115,795 115,795 145,836 145,836 138,807 191,970 171,906 153,910
200 148,795 148,795 148,795 187,086 187,086 177,307 246,970 223,056 197,910
300 214,795 214,795 214,795 269,586 269,586 254,307 356,970 325,356 285,910
400 280,795 280,795 280,795 352,086 352,086 331,307 466,970 427,656 373,910
500 346,795 346,795 346,795 434,586 434,586 408,307 576,970 529,956 461,910
600 412,795 412,795 412,795 517,086 517,086 485,307 686,970 632,256 549,910
700 478,795 478,795 478,795 599,586 599,586 562,307 796,970 734,556 637,910
800 544,795 544,795 544,795 682,086 682,086 639,307 906,970 836,856 725,910
900 610,795 610,795 610,795 764,586 764,586 716,307 1,016,970 939,156 813,910
1000 676,795 676,795 676,795 847,086 847,086 793,307 1,126,970 1,041,456 901,910

○Applicable weight

In regard to the calculation of the applicable weight for the each shipping, if its volume weight exceeds the actual weight, the charge will be calculated based on the volume weight by converting every 5,000cm3 to 1.0kg pursuant to the IATA (International Air Transport Association) rules.

○Remote area delivery service and surcharge

If your ship-to address is designated as one of the ‘specified remote areas,’ we will add a remote area delivery surcharge to your invoice.
For more information on the specified remote areas, please visit DHL’s website.

○Insurance

An insurance policy may be purchased voluntarily. The premium will be 1.2% of the declared value of the shipping or JPY 2,500, whichever is higher.
Please review information posted at the following website.
http://www.dhl.com/en/logistics/customs_security_and_insurance/road_freight_insurance.html

○Shipping tracking

When you receive an email from us notifying that the shipping process has been made, your shipping tracking number is also included in the email.
You can enter the tracking number at the following website to check on the status of your package.
http://www.dhl.com/en/express/tracking.html

○Number of days required for the product(s) to be delivered to you after shipping.

Please see the reference information that corresponds to your area, although the actual time to delivery varies depending on what products are included in the package and what their declared value is.
As this is just reference information, it may actually take longer for the package to be delivered to you, depending on the customs clearance situation at the time.

Asia: 1 to 3 days (In the case of China, it may take longer due to its customs clearance procedure.)
North America: 1 to 4 days
Europe: 2 to 5 days
Middle and Near East, Africa: 2 to 5 days
Pacific (AUS, NZ, etc.): 1 to 4 days

Areas where delivery service is not available (as of May 18th, 2016)
-Turkmenistan
-Moldova (certain regions only)
-North Korea
-India (certain regions only)
-Afghanistan (Documents can be delivered but other physical items can’t be delivered.)
-Israel (Documents can be delivered but other physical items can’t be delivered.)
-Ukraine (certain regions only)
-Central African Republic (certain regions only)
-Yemen (Documents can be delivered but other physical items can’t be delivered.)
-Brazil

If you have any question concerning DHL’s delivery service, please send your inquiry to the following.
http://www.dhl.com/en/express.html


For TENSO users

*The amount of the shipping charge (including handling fees) listed below is for reference purposes only. The actual amount will be calculated at the time of payment settlement.
In addition, please note that, if you choose to use TENSO’s service, you will be charged extra JPY756 for the cost of transporting your package from our warehouse to TENSO.

***Insert TENSO’s fee schedule (including handling fees)***

Country
Korea
Taiwan
China
Hong Kong
Macau
AP1 - SEA
(Thailnad,
Malaysia etc)
AP2 - Rest
of AP
(Australia
etc)
Canada
U.S.A.
EU Russia
Rest of EU
South America Africa
ME
West Asia

Weight(Kg)

0.5 1,930 1,930 1,930 2,530 2,530 2,730 2,730 2,930 2,930
1 2,700 2,700 2,700 3,500 3,500 3,800 3,800 4,700 4,700
1.5 3,600 3,600 3,600 4,600 4,600 5,000 5,000 6,600 6,600
2 4,320 4,320 4,320 5,520 5,520 6,020 6,020 8,320 8,320
2.5 4,950 4,950 4,950 6,350 6,350 6,950 6,950 9,950 9,950
3 5,620 5,620 5,620 7,220 7,220 7,920 7,920 11,620 11,620
3.5 6,230 6,230 6,230 8,030 8,030 8,830 8,830 13,230 13,230
4 6,830 6,830 6,830 8,830 8,830 9,730 9,730 14,830 14,830
4.5 7,430 7,430 7,430 9,630 9,630 10,630 10,630 16,430 16,430
5 8,120 8,120 8,120 10,520 10,520 11,620 11,620 18,120 18,120
5.5 8,820 8,820 8,820 11,420 11,420 12,620 12,620 19,820 19,820
6 9,500 9,500 9,500 12,300 12,300 13,600 13,600 21,500 21,500
6.5 10,470 10,470 10,470 13,570 13,570 15,070 15,070 23,770 23,770
7 10,650 10,650 10,650 13,750 13,750 15,250 15,250 23,950 23,950
7.5 11,730 11,730 11,730 15,130 15,130 16,830 16,830 26,330 26,330
8 11,800 11,800 11,800 15,200 15,200 16,900 16,900 26,400 26,400
8.5 12,780 12,780 12,780 16,480 16,480 18,380 18,380 28,680 28,680
9 12,950 12,950 12,950 16,650 16,650 18,550 18,550 28,850 28,850
9.5 13,930 13,930 13,930 17,930 17,930 20,030 20,030 31,130 31,130
10 14,100 14,100 14,100 18,100 18,100 20,200 20,200 31,300 31,300
11 15,250 15,250 15,250 19,550 19,550 21,850 21,850 33,750 33,750
12 16,400 16,400 16,400 21,000 21,000 23,500 23,500 36,200 36,200
13 17,550 17,550 17,550 22,450 22,450 25,150 25,150 38,650 38,650
14 18,700 18,700 18,700 23,900 23,900 26,800 26,800 41,100 41,100
15 19,500 19,500 19,500 25,000 25,000 28,100 28,100 43,200 43,200
16 20,300 20,300 20,300 26,100 26,100 29,400 29,400 45,300 45,300
17 21,100 21,100 21,100 27,200 27,200 30,700 30,700 47,400 47,400
18 21,900 21,900 21,900 28,300 28,300 32,000 32,000 49,500 49,500
19 22,700 22,700 22,700 29,400 29,400 33,300 33,300 51,600 51,600
20 23,500 23,500 23,500 30,500 30,500 34,600 34,600 53,700 53,700
21 24,300 24,300 24,300 31,600 31,600 35,900 35,900 55,800 55,800
22 25,100 25,100 25,100 32,700 32,700 37,200 37,200 57,900 57,900
23 25,900 25,900 25,900 33,800 33,800 38,500 38,500 60,000 60,000
24 26,700 26,700 26,700 34,900 34,900 39,800 39,800 62,100 62,100
25 27,500 27,500 27,500 36,000 36,000 41,100 41,100 64,200 64,200
26 28,300 28,300 28,300 37,100 37,100 42,400 42,400 66,300 66,300
27 29,100 29,100 29,100 38,200 38,200 43,700 43,700 68,400 68,400
28 29,900 29,900 29,900 39,300 39,300 45,000 45,000 70,500 70,500
29 30,700 30,700 30,700 40,400 40,400 46,300 46,300 72,600 72,600
30 31,500 31,500 31,500 41,500 41,500 47,600 47,600 74,700 74,700

○If you choose to use TENSO, you will be required to register as a member before using their service.

○Please refer to the following link for detailed information on the insurance.

http://faq.tenso.com/articles/en_US/FAQ/q13en/?q=insurance&l=en_US&fs=Search&pn=1

○Please visit the following TENSO webpage for their detailed usage guide.

http://www.tenso.com/en/static/guide_index

Inquiry

If you have any question in regard to A!Smart, please email your inquiry to us at the following address.
Inquiry

Pagetop